Venue Manager
Craigs Steakhouse
We are seeking a commercially minded Venue Manager to lead Kyah's day-to-day operations while actively driving the business forward.
We are seeking a commercially minded Venue Manager to lead Kyah's day-to-day operations while actively driving the business forward.
- Relaxed, not casual
- Confident, not loud
The Role
The Venue Manager will take ownership of the property’s performance, guest experience, and team, while contributing to its ongoing evolution.
This role requires a balance of:
- In the business (service, team, guest experience)
- On the business (revenue, activation, performance)
The venue manager will:
- Be highly visible across the property
- Lead service from the front, particularly in Blaq
- Oversee operations across accommodation, F&B, and events
- Work closely with ownership on performance and direction
Operations & Guest Experience
- Ensure a consistent, high-quality experience across all areas of the property
- Maintain strong standards of service, presentation, and detail
- Be present and engaged with guests, setting the tone for the venue
Leadership & Team Development
- Lead, coach, and align an existing, capable team (notably kitchen and housekeeping)
- Build a strong, positive, and accountable culture
- Develop team capability while maintaining energy and consistency
Commercial Performance
- Drive revenue performance across rooms, F&B, and events
- Improve revenue quality (not just volume), including spend per guest
- Actively identify and execute opportunities to grow midweek and quieter periods
- Maintain discipline across labour, rostering, and cost control
Community Engagement
- Build local relationships within Blackheath and the Blue Mountains
- Strengthen Kyah’s presence as a local destination
Key Traits
- Hands-on, visible leadership style and energised by being on the floor rather than behind a desk
- Commercially aware and performance driven. Thinks beyond operations — focused on growth, improvement and revenue quality
- Strong people leader, able to align and develop existing team, building culture and accountability without imposing a corporate framework
- Confident communicator, comfortable with ownership interaction
- Creative and entrepreneurial — brings ideas and initiative
- Able to elevate the offering while maintaining Kyah’s relaxed, authentic identity
Apply Now
About Craigs Steakhouse
Best steak in town.
“Crown's always had good people and good teams; that's the reason I've stayed the whole time. You work hard and get paid well, you can park on site, you’re getting staff meals and a uniform supplied, as well as those Crown College training opportunities. They just make it eas...
